StudShelf Support

StudShelf is currently in closed beta. For app support, accessibility feedback, privacy questions, or general feedback, email feedback@studshelfapp.com.

Before Troubleshooting

StudShelf stores your library locally and does not currently use accounts or cloud synchronization.

Before changing app or browser storage, export a fresh backup and save it somewhere outside StudShelf. Do not clear app storage, browser storage, or recovery data while investigating a persistence or restore problem.

Backup files may contain your complete set history, sessions, ratings, reviews, and notes. Treat them as private, and do not send a raw backup unless StudShelf support explains why it is needed and you choose to provide it.

What to Include in a Report

Please include only the information needed to understand the issue:

  • Your StudShelf version and build number from Tools → About & Data

  • Your device, platform, browser when applicable, and operating-system version

  • The screen where the issue occurred

  • The approximate time it happened

  • The exact visible error message

  • The smallest steps that reproduce the issue

  • Whether force-quitting and reopening StudShelf changes the behavior

  • Whether you have a recent exported backup

Do not send passwords, account credentials, authentication tokens, private keys, complete browser-storage contents, full console logs, or unrelated personal files.

Send screenshots only when you are comfortable with everything visible in them.

If the email action inside StudShelf does not open, use Tools → Beta Feedback → Copy Full Report, then paste the report into an email addressed to feedback@studshelfapp.com. Nothing is sent automatically.

Search and Connectivity

Search requires an internet connection to the StudShelf public API and Rebrickable’s catalog services.

If search fails:

  1. Confirm that your device is connected to the internet.

  2. Wait briefly.

  3. Try the search once more.

Force-quitting and reopening StudShelf is safe and is not intended to clear your local library.

Do not repeatedly reinstall StudShelf or clear its storage to troubleshoot a temporary search outage.

Restore and Recovery Safety

Selecting a backup file or pasting backup JSON does not immediately replace your library. StudShelf displays a restore summary for review before any replacement is confirmed.

Canceling the review leaves your current library unchanged.

If StudShelf displays a recovery warning, read the available options carefully before continuing. Do not attempt to edit StudShelf’s storage manually.

For a crash-screen report, include the incident code, copied safe error report, and normal safe diagnostics. The incident code does not correspond to an automatically uploaded server report.

Accessibility Feedback

Accessibility feedback is welcome, including observations about:

  • VoiceOver

  • Dynamic Type

  • Contrast

  • Focus order

  • Touch-target size

  • Keyboard behavior

  • Gestures

  • Compact-screen layouts

Describe the assistive setting you were using and the smallest steps that demonstrate the issue.

Privacy

Read the StudShelf Privacy Policy at:

https://studshelfapp.com/privacy

Response Expectations

StudShelf support is currently handled personally and manually.

Messages are reviewed as capacity allows, with privacy, security, startup, restore, accessibility, and potential data-loss issues prioritized. A fixed response time is not guaranteed.

Independent Product Notice

LEGO® is a trademark of the LEGO Group, which does not sponsor, authorize, or endorse StudShelf.

Set catalog data and imagery are provided through Rebrickable.